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Russ Pfeiffer-Hoyt's avatar

The first step in the problem solving process is to define the problem and then to jointly agree on the problem to be solved. Missing this step is the reason that most problem solving fails. I agree that while engineers have a role in solving certain kinds of problems, they have no special expertise in defining or fostering agreement on problems to be solved. A car mechanic can get you back on the road when you blow a head gasket, but they are of no use in helping you decide whether you should drive to Yellowstone, Yosemite, or to your Aunt Margaret's. A real leader's skill is in helping a group define and agree on the problems to be solved. The problem solving process ends with a feedback loop to evaluate the effectiveness of the solution and then re-defining the problem. With the DOGE example, the feedback loop will be when the voters throw the bums out of office, since they have surely not solved any problems.

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